Customer Support and Service

At Parqude, we prioritize clear communication and efficient support for all our public space management and urban furniture projects.

Direct Contact

For urgent or project-specific inquiries, our team is available through the main channels.

Response Times (SLA)

We are committed to responding within a defined maximum timeframe according to the type of inquiry.

  • General inquiries: 24-48 business hours.
  • Technical/project support: 12-24 business hours.
  • Urgent issues: Less than 8 business hours.

Help Center

Many of your questions may have an immediate answer in our Frequently Asked Questions (FAQ) section, organized by topic.

View Frequently Asked Questions (FAQ)

For detailed inquiries about urban planning or material specifications, we recommend using email, attaching all relevant documentation.

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Need a custom project?

Contact our team or call 970-136623

Frequently Asked Questions

Clear answers about our public space management and urban furniture services.

We specialize in the comprehensive design and management of infrastructure for urban common areas. This includes the planning of squares, parks, promenades, and pedestrian zones, as well as the supply and installation of high-resistance outdoor urban furniture.

We use top-quality materials selected for their durability and low maintenance, such as galvanized steel, treated outdoor woods, architectural concrete, and composites. All materials are certified to withstand weather conditions and intensive use in public spaces.

Yes. Our service includes functional urbanism planning and design. We work with city councils and developers to create public spaces that are accessible, sustainable, and improve citizens' quality of life, integrating everything from the initial concept to furniture selection.

The process begins with an analysis of the needs and available space. Subsequently, we present a design and planning proposal. Once approved, we manage manufacturing, supply, and final installation. We offer continuous follow-up and post-installation maintenance services.

Yes, we carry out projects throughout the national territory. Our headquarters are at Praza María Carmen, 8, 6º, but our team travels to conduct on-site studies and supervise installations in any location. You can contact us at phone number 970-136623 or email info@parqude.com.
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